Spotify Gift Card cannot redeem "Something went wrong"

[JeKnYan]

Plan

Free

Country

Australia

Device

iPhone 6S

Operating System

Windows 10

My Question or Issue

Recently, I bought a 3 month gift card for Spotify Premium. When I try to redeem it, it does not work, instead it says "Something went wrong". I've seen that others have had the same issue, and I've tried it many times on different devices. Is this Spotify's problem?

[OneByBoo]

Hi there @JeKnYan,

thanks for reaching out about this !

Can you please let me know what's your current subscription type ?

Have you subscribed to any special offers by Spotify lately ?

Have you tried running the gift card using an incognito webpage ?

Waiting on your update.

Thanks for your cooperation.

[JeKnYan]

I'm currently using Spotify Free. Recently my prepaid 1 year premium subscription expired, so that's why i bought the gift card. The gift card has the same error in incognito/private

[OneByBoo]

Hi @JeKnYan,

thanks for your patience !

Please check out this help page on Gift Cards troubleshooting for further info.

Keep me posted on your progress 🙂

[JeKnYan]

Okay, turns out i mistyped the letter Q. it works now!

[OneByBoo]

Hi @JeKnYan,

thanks for the update !

Glad to hear it all works now.

Enjoy Spotify 🙂