Spotify Premium Account Hacked and I was Charged for Spotify Family, and my Email was Changed

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Spotify Premium Account Hacked and I was Charged for Spotify Family, and my Email was Changed

espencermusic
Casual Listener

 

Hi,

 

I originally had Spotify Premium, initially, but then at some point my email had changed to some rando's email, and I was now paying for Spotify family. I believe my account was hacked. I noticed this last November, and based on bank statements, I can track how many months I was charged the false amount that I never authorized payment for.

 

I was so scared that somebody seems to have hacked my account, that I cancelled my subscription, and want answers and a refund before getting premium again.

 

Please help.

 

Thanks,

Spencer

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Re: Spotify Premium Account Hacked and I was Charged for Spotify Family, and my Email was Changed

Rock Star 15
Rock Star 15

Hey @espencermusic, thanks for coming to the Spotify Community!

 

All you need to do is get in contact with Spotify support and their Accounts team can take a look backstage. The easiest way to contact them is by messaging SpotifyCares on Facebook or Twitter. They usually respond within 48 hours!

Please let me know if you need help with anything else :)

JacobRock Star 15
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