Spotify Premium Gift Not Loading

[MSM1]

Plan

Free/Premium

Country

 USA

Device

Chromebook

Operating System

My Question or Issue

 For my birthday 2 months ago, Spotify gave me 60 days of free Premium, which I was very excited about. When I went to give my credit card information to get the gift, nothing would show up. Only a loading symbol shows up. This has been happening ever since I got the gift. What do I do?

[Luke]

Hey @MSM1,

Have you tried to use an incognito tab, clear the cookies of your browser and use another browser or device?

When this doesn't work, you should try to use another internet connection (e.g. cellular data instead of WiFi).

Have a nice day!

LK608

[MSM1]

Thanks! It did work, but it told me that I had "already taken a similar offer". My mom's credit card (which I used with her permission) has been used for free trials of premium on different accounts before, but never my account. The closest thing I have had to this offer is a week of premium free, which I used 2 years ago. Why would Spotify give me a "gift" and not let me use it? Is there a way to still get my gift?

[Luke · Accepted solution]

Hey again @MSM1,

When your mom already used her credit card for a Spotify offer, you can't use that card again on another account to buy another Spotify offer.

Have a nice day!

LK608