Spotify account info shows card expired since 1 year but still works and charges my updated card

[14oh]

Plan

Free/Premium

Country

Device

(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)

Operating System

(iOS 10, Android Oreo, Windows 10,etc.)

My Question or Issue

[Billy-J]

Hey @14oh, thanks for reaching out to the Community!

To confirm, you updated your payment method but you're still being charged on the old one?

Keep me posted 🙂

[14oh]

Actually the other way around. It charges fine to my updated card but still shows on Spotify my old card and says they’ll shut me down if I don’t update. According to the receipts shown on Spotify the last time I paid is October 2018. But my bank shows that my card gets charged each month and my Spotify is still working fine. Maybe just a case of them not updating my account on Spotify.

[Billy-J]

Hey @14oh,

Thanks for elaborating!
In that case, could you try updating your payment method one more time - this time using a different browser or private window? You won't be charged by updating your payment method.

Let me know how this goes 🙂