Spotify app on Kindle Fire

[marwashred]

I am a Spotify Premium subscriber. Why is the downloaded app on my Kindle Fire not the premium version when I log in?

[KatesHere · Accepted solution]

Hey there @marwashred, welcome to the community!

That's odd. Let's see how to troubleshoot this 🙂

First of all, let's  make sure you're logging in the correct account.

Try the following:

1. Check your subscription page. Your status should be Premium. 
2. If it says you're on Premium, try signing out and back into the app. If that doesn't help, try a clean reinstall of the app by following the steps here.
3. If it says Free, check the receipt Spotify send to your email inbox. Make sure you're signing in with the username on that receipt. If the username on your receipt is a 10 digit number, please sign in with your Facebook login details.

If that doesn't help, you can take this survey that can point you out in the right direction.

Let me know how it goes!

K