Spotify attempted a bank charge without permission

[outsidetheboxbrown]

My bank reported an attempted charge to my account for Spotify.  I did not approve and now my card has been locked.  Not ideal.  If this was Spotify attempting, this does not create a good customer experience nor excite me to come back to Spotify as a premium customer.  If it was a hack, I changed my password again to cover that base.  

Plan

Free/Premium

Country

USA

Device

(iPhone, Web)

Operating System

(iOS 10, Android Oreo, Windows 10,etc.)

My Question or Issue

[Alex]

Hey there @outsidetheboxbrown,

Thanks for the post.

Sorry to hear that this has happened to you.

Can you let us know if you've signed up for a trial of Spotify Premium recently? If you sign up for the free trial month and did not cancel the subscription during the 30 day trial period, the subscription becomes a recurring Premium subscription for which you'd be charged every month.

If that's not the case, the charges could be indeed fraudulent, in which case it would be best to contact your bank.

Hope this info helps. Don't hesitate to reach out again if you have questions.