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Spotify charge keeps appearing on my credit card and I didn't subscribe.

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Spotify charge keeps appearing on my credit card and I didn't subscribe.

kevchun
Newbie

Each month I am getting charged $9.99 for a subscription that I didn't sign up for.  My account is a free account.  I've asked my kids and they don't have paid accounts being charged to my credit card.  I don't know of any other account to log into, so I can't  cancel.  I've been disputing and trying to block these charges through my credit card for months.  

1 Reply

Re: Spotify charge keeps appearing on my credit card and I didn't subscribe.

Maxim
Rock Star 24
Rock Star 24

Hey @kevchun,

 

I'd recommend reaching out to Support so they can look into this 🙂

Contact form: https://support.spotify.com/contact-spotify-support/
Facebook: https://www.facebook.com/SpotifyCares/
Twitter: https://twitter.com/spotifycares

If you get an automated reply email telling you to check the Knowledgebase or the Spotify Community, you need to reply back to it, even if it's from a no-reply address. Spotify Support usually replies within 24-48 hours.

MaximRock Star 24
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