Announcements

Help Wizard

Step 1

NEXT STEP

Spotify charged me 6x my premium monthly pass!!!!!!

Spotify charged me 6x my premium monthly pass!!!!!!

Hi - You charged me 6x the monthly fee!!! Please refund me asap!

Plan: Premium

Country: Portugal

Device: iPhone 7plus and 5S

Operating System: iOS 10

My Question or Issue: Hi - You charged me 6x the monthly fee!!! Please refund me asap!

 

CC3ABA1E-643A-4E47-8C4A-707C8F4020EA.png
Reply
3 Replies

Hello @AnitaMartin!

 

Seems like you might have clicked the purchase button more than once so you've been charged several times. You can check this in your Spotify subscription page, your next payment date, should be 6 months later. If you still want to ask for a refund, you can always check out Spotify's refund policy here.

 

Hope this helps and let me know how you get on 🙂

Jose_MSpotify Star
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

I’m charged every month automatically by Spotify! I did not press any
button!!!! I got charged 6times by spotify, this is a fraud!!! I want my
money back asap!

Hello @AnitaMartin!

 

Sorry to hear you're having trouble with this. I'd recommend checking out this Support article for the next steps to take.

 

Hole this helps and let me know if therse anything else I can help with 🙂

Jose_MSpotify Star
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

Suggested posts