Spotify charged me more for student account twice

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Spotify charged me more for student account twice

markymarkb
Newbie

Hello i've been charged twice the regular plan, even if i'm student and my student subscription was still active till April. I didn't even get any warning or anything i'm pretty sure. Can i get my money back or get refund? I attached picture of my receipts.

 

Thank you for your respond.

 

Plan

Premium

 

Country

Czech Republic

 

Device

Macbook, or my phone

 

 

Snímek obrazovky 2019-05-20 v 19.31.20.jpg
1 Reply

Re: Spotify charged me more for student account twice

Rock Star 1
Rock Star 1

Hi there @markymarkb,

 

Thanks for raising this payment issue with the community, I'll do my best to help! In case you haven't looked at it, here is a link to Spotify's refund policy: https://support.spotify.com/account_payment_help/payment_help/refund-policy/

You could reach out to SpotifyCares on Facebook, I believe they usually respond within an hour. If this will not be sufficient, you'll find other means here

Hope this helps,

 

Best wishes,

 

A

A_MusicophileRock Star 1
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