Spotify charged me two times for the same month via Paypal

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Spotify charged me two times for the same month via Paypal

gsora
Newbie

Hello, I wanted to pay my Spotify family subscription using some money I already had on PayPal and my credit card. I've been paying this way for more than a year now with no problems.

 

Anyway, somehow I received two payment attempt. One was successful, the second one wasn't. Both of the same amount.

 

I'm unable to pay for the family plan now, and to be honest I won't until this issue gets resolved. 

 

Is there a way to talk to the technical support? 

Thanks. 

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Re: Spotify charged me two times for the same month via Paypal

Rock Star 21
Rock Star 21

Hey @gsora, thanks for reaching out to the Community!

I'd recommend checking out Spotify's refund policy > Charged more than once in a month? section for more info and the next steps to take.

 

Have a great day :) 

Billy-JRock Star 21
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