Spotify charged my card but I'm still not Premium

Spotify charged my card but I'm still not Premium

msofiaarmr

Plan

Free

Country

Philippines

Device

Samsung Galaxy J8

Operating System

Android

 

My Question or Issue

I tried paying for Premium using my credit card, and I received a notification saying this amount was deducted from my current balance and it was charged by Spotify. But I'm still on Spotify Free despite the "payment"

Reply
1 Reply

Robert_W

Hi @msofiaarmr ,

 

Sorry to hear that.

 

I'd reccomend taking a look here:

https://support.spotify.com/account_payment_help/payment_help/i-pay-for-premium-why-am-i-on-free/

 

All the best.

Robert_WRock Star 11
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