Spotify charges $ 1,188.00 in my credit card without autorization

[Nuce05]

Hi good evening

I have a Spotify free acount since at last 2 years and i have no trouble or more issues with her. However today appear a charge for $ 1,188.00 in my credit card and when i look for the description found this: ADYEN*SPOTIFY. I apreciate so much if you can explain me why happen this because i never adquired a Premium subscription or another plan with you, even more, i do not has registred mi credit card with you.

Thanks for your attention and i hope you can answer me soon!

[Orlagall]

I have the same problem, why Spotify is doing that? Nobody can help us?

[MattSuda]

Hey @Nuce05 @Orlagall

This is a known problem:

https://community.spotify.com/t5/Ongoing-Issues/1-188-MXN-charge-Transacci%C3%B3n-de-1-188-MXN/idi-p...

I suggest you contact support right away so they can help you

https://support.spotify.com/contact-spotify-support/

If you get an automated reply email telling you to check the help section or the community, you need to reply back to it, even if it's from a no-reply address.

Support usually replies within 24-48 hours.