Spotify charging me twice a month

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Spotify charging me twice a month

walshmo-ie
Casual Listener

Plan

Premium

Country

 Ireland

Device

i Phone 7

Operating System

iOS 10

 

My Question or Issue

Hi

I’ve just noticed that I’m am being charged twice a month for my Spotify premium accounts (2 separate €9.99 transactions a month) and have been for the last number of months. Does anyone know how to go about rectifying this problem?

Thanks

3 Replies

Re: Spotify charging me twice a month

Rock Star 22
Rock Star 22

Hey @walshmo-ie,


Sorry to hear this.

 

In this case, I recommend looking at this Spotify Answer for more information and the next steps to take 😊

I hope this helps :)

Billy-JRock Star 22
Help others find this answer and click "Accept as Solution".
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Note: I'm not a Spotify employee.

Re: Spotify charging me twice a month

walshmo-ie
Casual Listener

Thanks for your reply but no none of those solutions are relevant. It seems like I’m just being charged twice for no reason!

Re: Spotify charging me twice a month

Rock Star 22
Rock Star 22

@walshmo-ie,

 

Thanks for the reply!

 

In this case, I’d recommend getting in touch with Spotify here

 

You can also get in touch on social channels (Facebook, twitter). 

 

You can learn more about the full refund policy here

 

Happy listening :)

Billy-JRock Star 22
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.
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