Spotify charging me twice a month

[walshmo-ie]

Plan

Premium

Country

 Ireland

Device

i Phone 7

Operating System

iOS 10

My Question or Issue

Hi

I’ve just noticed that I’m am being charged twice a month for my Spotify premium accounts (2 separate €9.99 transactions a month) and have been for the last number of months. Does anyone know how to go about rectifying this problem?

Thanks

[Billy-J]

Hey @walshmo-ie,

Sorry to hear this.

In this case, I recommend looking at this Spotify Answer for more information and the next steps to take 😊

I hope this helps 🙂

[walshmo-ie]

Thanks for your reply but no none of those solutions are relevant. It seems like I’m just being charged twice for no reason!

[Billy-J]

@walshmo-ie,

Thanks for the reply!

In this case, I’d recommend getting in touch with Spotify here. 

You can also get in touch on social channels (Facebook, twitter). 

You can learn more about the full refund policy here. 

Happy listening 🙂