Spotify Community

ekmcgeever · ‎2018-10-27

Plan

Premium Family

Country

US

Device

Macbook Pro late 2015

My Question or Issue

Can't seem to upgrade to Family. When my family accepts invitation, it just brings them to my login. Any suggestions would be much appreciated.

Jose_M · ‎2018-10-28

Hello there!

Thanks for coming to the Community. I'm here to help you out 🙂

I'd recommend asking your plan manager to send another invitation to the members you want to join. Then, can you try this process with another browser or incognito mode? It might also be worth trying it with another device.

Hope this helps and let me know how things go!

Jose_MSpotify Star

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