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Spotify do not cancel my account

Spotify do not cancel my account

In June I subscribe Spotify using the 3 months premium offer. When it finishes, if you don't cancel your subscription, automatically you pay for premium which cost 9.99 euros. I cancelled my subscription but Spotify didn't notice that, so when the offer finished they make me pay the premium price. I pay with PayPal, who pay to them, instead I refuse the payment, and now I owe that money to PayPal. 

Casually my subscription ended (for Spotify) the day I refuse the payment and not the day I really did it. All I want is to know how I can contact with someone from Spotify who can solve me anything or how I can get that money back.

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1 Reply

Hey @alvaritordrg, thanks for reaching out to the Community!

 

I'd recommend checking out Spotify's refund policyDon’t want Premium afterall? section for the next steps to take.

 

Have an awesome day 🙂

Billy-JSpotify Star
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