Spotify doesn't acknowledge my premium suscription

[GabiCinelli]

Hello, today I was having a problem with my internet connection and I had to reinstall spotify and now, I appear as a free user when actually I was premium, however, i'm still on trial, should I unsuscribe and then suscribe again? Thanks!

Plan

Free/Premium

Country

 Argentina

Device

Huawei GW metal

Operating System

Android 7.0

[Daisy · Accepted solution]

Hey @GabiCinelli,

Glad to have you on the Community.

No worries, we're here to help! If you can't make use of the Premium feautures, could you check out this page and go through the steps? 🙂

Also be sure to check the following:

• Log out and back into your account
• Check the status of your subscription
• Check the status of your payment
• Check that your Premium subscription isn’t on another account

Thanks! Let us know how you get on.