Spotify doesnt download my imported music.

[Number_240]

Before I beginn to use spotify I had music on my pc, now I dont need them but there are still some tracks that I want to hear but they arent on spotify. So I import them. No Problem here, I can play the song if I want but on my phone it doesnt work, the track stays grey and it doesnt download. Yesterday it was working fine but know it does not download. I am in the same Internet as my phone and these two are connected.

[imattolo]

Hey @Number_240, welcome to the community!

Can I ask you some questions?

1. Are both devices (desktop and mobile) connected to the same wifi network?
2. Are both versions of the Spotify app updated to the latest version?
3. Is the firmware on your mobile device updated to the latest version?
4. Have you tried reinstalling the app on all devices?

Thank you 🙂

[Number_240 · Accepted solution]

as solution I disabled my firewall then it startet to download...

[imattolo]

This is a good news! If you still need help, I'm here for you. 🙂