Spotify duo - address issue

[CyanneY]

Plan

Premium Duo

Country

South Africa

Device

Xiaomi Note 7

Operating System

MIUI Global 11.0.6

My Question or Issue

I have invited my partner to create an account on Duo. All goes well and he can sign in, until we have to confirm the address. I can see as the plan manager that we are using the exact same address but it gives the error that we are trying to register from different countries. I have tried entering the location manually and using the location services. Help?

[Xenia]

Hello @CyanneY,

Welcome to the Community. No worries - we're here to help!

If you get an error message saying that you're from different countries, it means that the country settings for your accounts don't match. The country setting can be different from the home address you enter for your Premium Duo plan.

We'd recommend checking out this support article to learn how you can change your country settings.

Hope this helps. If you have further questions we'll be right here 🙂

[jasonll]

Hi, I have same issue using Duo. Both users live in Poland. Initially I used a British credit card and it registered my address as UK. This didn’t work. I changed the card credit card on the home account to a Polish one with anPolish address, but the Country setting still says Great Britain after I press save. I note it doesn’t update until next billing date (one month). The guest user is still receiving an error message that we are in different countries. Anything we can do? Thanks allot, jasonll 

[Jeremy]

Hey there @jasonll,

Thank you for your post in this thread.

In this case we suggest that you wait until next month so your country settings can be changed to Poland.

There's also currently an ongoing issue about this. If you still experience this after one month we suggest that you follow the steps that's provided in there and leave a +VOTE and Subscribe to the thread for any updates.

If you have any questions we're always one reply away.

Cheers!

[tkryeziu]

im having issue on premium duo, trying to invite my wife as we live at the same adress, after it finds it says you have to live at same adres . what to do in this case. we live in same house.

[New user]

You cannot prove that i have the same address with the owner from plan

[bearclawmusic1]

Hi, 

We are trying to add an account to our duo plan.  The address that is recognized on our main account, is not being accepted or recognized for our second plan.  It keeps giving us an alternative address and it is not accepted. This is super frustrating. Please help.