Spotify family doesn't work

[uh-6hv_evm4q]

Spotify Username

 Silvia Zanarella

Plan

Premium

Country

Italy  

Operating System

Android Kit Kat

My Question or Issue

I have a spotify family account since February, but today it stops working like we didn't pay, and like our family account never existed, but we have paid like a week ago. What is happening? 

[SergioDavid]

Hey @uh-6hv_evm4q, welcome to the Community!

In this case, we suggest you follow all of the steps listed in this article. If you still have trouble seeing your Premium features, the pending charge point most likely applies to you.

If that's the case, make sure your card meets the requirements listed here and try signing up again.

Let us know if that helps.