Reply

Spotify family trouble

PavelYung
Casual Listener

Dear apotify,

I was using family Spotify for two last years, but I move out with my girlfriend, we live together and I want joint her Spotify family, but I can't, it told me that I could not change family fore than once in year.

Could you please help me?

Plan

Pemium

Country

Czechia

Device

Asus ZenFone 5q

Operating System

Android Nougat

5 Replies

Maxim
Spotify Star
Spotify Star

Hey @PavelYung,

 

Thanks for reaching out to the Community.

 

Unfortunately, you can only switch from one Family plan to another once every 12 months.

 

Let me know if you have any other questions 🙂

MaximSpotify Star
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PavelYung
Casual Listener

Yes i understand that, but I have not changed family last 24 months, so why now I cannot swap?

Maxim
Spotify Star
Spotify Star

Okay.

 

So, before you wanted to join her Premium for Family plan, were you part of another plan or did you own another plan?

Let me know.

MaximSpotify Star
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Note: I'm not a Spotify employee.

PavelYung
Casual Listener

I was just member.

So if I get it, when I leave one family a have to wait 12 months?

Anyway, thank you for responding me!

Maxim
Spotify Star
Spotify Star

Thanks for letting me know.


Since you were a member of another Premium for Family plan previously, you need to wait 12 months until you're able to join another. The 12 months 'countdown' started at the time you joined that plan.

MaximSpotify Star
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.
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