Dear spotify, on the 15th of May i started spotify family for wich i payd 15 euro. A day later, you cashed 9.99 euro for my normal subscription. How does that work? Why doni have to pay 25 euro's a month?!
All you need to do is get in contact with Spotify support and their Accounts team can take a look backstage. The easiest way to contact them is by messaging SpotifyCares on Facebook or Twitter. They usually respond within 48 hours!
Please let me know if you need help with anything else :)