Spotify free but being charge every month

[emil06]

Hi! I checked my account in Spotify and in subscription, it says there that I am currently spotify free but I was charged every month in my credit card with the amount of $9.99. How can I cancel the monthly payment? 

[Maxim]

Hey @emil06,

I'd recommend searching for any additional accounts that you may have: https://support.spotify.com/account_payment_help/account_help/do-i-have-an-additional-account/.

Let me know how it goes.

[emil06]

Hi @Maxim,

I found out that I am connected with spotify through my facebook and I
already remove the apps in my facebook because I used different email
account in my facebook that I can no longer access. Does that mean I will
not be charge monthly anymore? Thanks in advance.

[Maxim]

No, that won't cancel your subscription at all.

Have you tried logging into the account on https://spotify.com?

[emil06]

Yes I did. And there is no way I can cancel the monthly payment or even
change my mode of payment because what is appearing on my account is im on
spotify free.

[Maxim]

Thanks for letting me know.

I'd recommend reaching out to Support, so they can try to cancel your subscription:

Contact form: https://support.spotify.com/contact-spotify-support/?contact
Facebook: https://www.facebook.com/SpotifyCares/
Twitter: https://twitter.com/spotifycares

If you get an automated reply email telling you to check the Knowledgebase or the Spotify Community, you need to reply back to it, even if it's from a no-reply address. Spotify Support usually replies within 24-48 hours.