Spotify has charged me twice for last month.

[ellamiafitt-6]

Hi,

I’m a student from the Uk and I have a premium student account. This means the subscription should cost £4.99 a month. However, last month I was charged £4.99 on the 1st of March and then £9.99 on the 29th of March. I am really upset by this charge as I am a student who doesn’t really have that much money to spare. Please could somebody help me resolve this .

Thanks , 

Ella

[Billy-J]

Hey @ellamiafitt-6, and welcome to the community.

Hope you're doing great! 

When was the last time you verified your student status? Also, could you checking out this Spotify Answer?

Let me know how this goes 🙂 

[ellamiafitt-6]

Please send me a refund and stop my subscription. I have not been notified of this change in advance and do not have money in my account to cover the additional charge. As you know I am a student. The bank is now charging me too for insufficient funds. This is not good enough. Very disappointed. 

[Billy-J]

Hey @ellamiafitt-6.

I’d recommend reaching out to Spotify for more help with this. You can find some more info here on how to do this.

I hope this helps!