Spotify just charged me the student membership without even doing the legibility test + no premium

[duvifuss]

Now I cannot make the test to prove legibility for the promo, I dont have premium and worse, my money is gone...

Please help me.

[Maxim]

Hey @duvifuss,

If Spotify is unable to verify your student I.D, you won’t be eligible to claim the student discount. In this instance, any charges will show on your statement as ‘pending’. This means your bank has put a temporary authorization on the funds, but no money has actually been taken.

Once the bank confirms your student I.D failed to verify successfully, the money will reappear on your statement. This can take up to 48 hours, depending on your bank. You can reach out to them for more information about any pending payments.

[Shane-h13]

I got charged too, i couldnt prove that i was a student and 5 euro was taken out of my account, how do i get it back?

[Maxim]

Hey @Shane-h13, 

If Spotify is unable to verify your student I.D, you won’t be eligible to claim the student discount. In this instance, any charges will show on your statement as ‘pending’. This means your bank has put a temporary authorization on the funds, but no money has actually been taken.

Once the bank confirms your student I.D failed to verify successfully, the money will reappear on your statement. This can take up to 48 hours, depending on your bank. You can reach out to them for more information about any pending payments.

[beratbbk]

My student id is verified, my money is taken, but my account is still not premium. And money on my bank account is not ‘pending’. It is paid to spotify.