Spotify payment failure

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Spotify payment failure

Casual Listener
I was charged 4.99 premium to my debit card when i tried to upgrade to premium ..but none of the features are working. It's still on Free Spotify
6 Replies
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Re: Spotify payment failure

Rock Star 15
Rock Star 15

Hey @bry_bry237, welcome to the Spotify Community!

 

Did you receive a payment confirmation email from Spotify?

Let me know 🙂

JacobRock Star 15
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Re: Spotify payment failure

Casual Listener
No i did not. And that's why I'm confused because i always get a confirmation email. But i checked my bank statements yesterday and it read a recent transaction from Spotify of $4.99 from New York
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Re: Spotify payment failure

Rock Star 15
Rock Star 15

@bry_bry237,

 

In this case, the charge should show on your statement as ‘pending’. This means your bank has put a temporary authorization on the funds, but no money has actually been taken because Spotify has not yet verified your student status. Check out some more info here: https://support.spotify.com/account_payment_help/student_discount/i-paid-for-the-student-discount-bu...

Please let me know if you have any other questions 🙂

JacobRock Star 15
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.
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Re: Spotify payment failure

Casual Listener
How would i stop it from pending? I don't want to bother with the premium anymore
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Re: Spotify payment failure

Rock Star 15
Rock Star 15

@bry_bry237,

 

If you believe you're eligible for a refund, all you need to do is get in contact with Spotify support and their Accounts team can take a look backstage. The easiest way to contact them is by messaging SpotifyCares on Facebook or Twitter. They usually respond within 48 hours!

Please let me know if you need help with anything else 🙂

JacobRock Star 15
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.
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Re: Spotify payment failure

Newbie
Hello HELP
I want to pay premium but it keeps saying my card is issued in US but is not, is Mexican and I recently changed my country to Mexico, it's already updated on my account so I don't know whats going on, please help!
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