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Spotify premium not activated after payment via gpay

Spotify premium not activated after payment via gpay

Plan

Free/Premium

Country

india

Device

Galaxy note 9

Operating System

Android 10

 

My Question or Issue

i paid for spotify service one year via UPI (google pay), payment successful and money detected but, premium is not activated. any help is appreciated. thanks

Annotation 2020-05-15 185219.png
Reply
2 Replies

Hi there @slopingflame

thanks for reaching out !

 

If your payment was made today/yesterday, i believe it'll take it a bit longer to go through on Spotify's side.

 

Make sure to check out your account overview page which displays your current account status + the receipts tab to see any payments made on the account as well.

 

Let me know if you have any further questions 🙂

Hey @slopingflame

 

Jumping in to let you know we created an Ongoing Issue regarding this.

 

It’s here. It’d be great for you to add your +VOTE and follow its developments. 

 

We’ll share all the related updates there as soon as we have any!

Mario Moderator
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