Spotify premium not working abroad

[Samuel_Ledeboer]

Hello,

I have a spotify premium mambership in The Netherlands and there it works just fine.

since two weeks I have moved to Malaysia for an internship and my membership seems not to be working. I keep hearing commercials which is really annoying since I am paying. Who can this be fixed?

all help is welcome! 

[Leonardo]

Hey @Samuel_Ledeboer!

Welcome to the Spotify Community.

It sounds like you've got a second account with Spotify. Are there any other email addresses you could have used to register with Spotify? It's worth checking those inboxes to see if you have any Spotify emails -- that will mean your extra account is registered with that email.

• If you don't have another email address, note how you log into the Spotify app usually.
• If you use your Facebook details try entering your Spotify username (if you created one originally).
• If you use your Spotify username try entering just your email address.

Hope this helps.