Spotify premium not working

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Spotify premium not working

Aleesandro
Casual Listener

Plan

Premium Family Brazil

Operating System

Android Pie

In my page i can see that my signature is premium, both every try to log on application I only have free status. I had already logged odd an on a lot of times.

 

9 Replies
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Re: Spotify premium not working

Rock Star 22
Rock Star 22

Hey @Aleesandro, and welcome to the community.

Hope you’re doing great!

 

First, can you let me know if you’re on Premium for Family, or individual Premium? 

 

Also, could you try a clean reinstall of the Spotify app? 

 

Let me know how this goes 🙂

Billy-JRock Star 22
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Note: I'm not a Spotify employee.
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Re: Spotify premium not working

Aleesandro
Casual Listener

Hi, I'm in family plan. I had already reinstalled the application. In web it shows that I'm premium but it doesn't work in application.

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Re: Spotify premium not working

Rock Star 22
Rock Star 22

Hey @Aleesandro.

 

Thanks for the reply! 

Also, can you let me know if you're the owner of the Premium for Family, or just a member?

 

Keep me updated 🙂 

Billy-JRock Star 22
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.
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Re: Spotify premium not working

Aleesandro
Casual Listener

I'm a member

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Re: Spotify premium not working

Rock Star 22
Rock Star 22

Hey @Aleesandro.

 

Thanks for the reply! 

Can you head to your account overview page from the account that shows up as Premium? Once you're there, you should be able to see what email address and username you are registered to Premium with.

 

Next, could you try following the steps here to log out of the Spotify Android app? Then, try logging in, using the email your Premium account is registered with. That should do the trick.

 

Let me know how this goes 🙂 

Billy-JRock Star 22
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.
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Re: Spotify premium not working

Aleesandro
Casual Listener

I've already tried all that options.  None solved the problem.  I've even resent the invite,  recreated the account.  In web my page shows that I'm premium buy application does not so far. I don't know what else I can do.

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Re: Spotify premium not working

Rock Star 22
Rock Star 22

Hey @Aleesandro.

 

Thanks for trying!

Could you send me a screenshot of what you’re seeing? Make sure to hide sensitive info when posting to the community. 

 

Also, try logging in if possible on a different device to see if the issue still persists.

 

Let me know how this goes 🙂

Billy-JRock Star 22
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.
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Re: Spotify premium not working

younggblackson
Newbie

I have the exact same problem and i need help with it to fix it only diffrence is i have an individual account

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Re: Spotify premium not working

Rock Star 22
Rock Star 22

Hey @younggblackson.

 

Could you try following the steps I provided in my last reply?

If it doesn't help, please try this using a different device, network connection, and please send me a screenshot of what you're seeing (make sure to hide sensitive info when posting to the community).

 

Let me know how this goes 🙂 

Billy-JRock Star 22
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.
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