Spotify premium stopped working

[Rossclark91]

iPhone X 

spotify premium has stopped on myself and my fiancé’s accounts but we still have our playlists on the account .. this is an inconvenience and we pay our bills on time every month 

[Billy-J]

Hey @Rossclark91, and welcome to the community.

Hope you're doing great! 

I'll be happy to help. Can you login to your account (https://www.spotify.com/account) and tell me if your subscription status shows as 'Free' or 'Premium'? Also, could you try logging out/in of your account to see if that helps?

Let me know how this goes 🙂

[Rossclark91]

Hi, thanks! Yeah it’s free but I’ve never changed it and haven’t changed my subscription plan. It’s only since there was an update a few days ago. 

[Rossclark91]

Tried logging out and in again twice, it still hasn’t changed.

[Billy-J]

Hey again @Rossclark91.

I'd recommend resubcribing to Premium here. If you'd like Premium for Family, you can subscribe here. Please make sure that you are subscribing to an account you already have instead of a different one. You can also check the Receipts page to check your receipts at anytime.

Also, keep in mind that your payment card needs to be enabled for foreign purchases, and online and recurring transactions. You may need to have the payment card set up for 3D Secure online transactions.

I hope this helps! If you need help with anything else, just let me know 🙂 

[Rossclark91]

It’s fine I’ve just got a new phone contract and I get free premium I’ll just get it with that thanks anyway!

[Billy-J]

Hey again @Rossclark91.

I'm so glad to hear things are working again. If you need help with anything else, you can always start up a new thread and the community will be happy to help.

Have a nice day 🙂

[imukeshgupta]

There are many reasons why your Spotify Premium account doesn't work. Follow the steps to fix problem.

1. Restart your Phone.

2. Logout your account and login again.

3. Clear your Phone cache.

5. Remove app and install it again from your App store.

If problem still persists follow the below source.

https://support.spotify.com/ca-en/article/premium-not-working/

https://itechperry.com/fix-spotify-premium-not-working/