Spotify premium trial has been used?

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Spotify premium trial has been used?

evebagynska
Casual Listener

Plan

Premium

UAE

 

Device

(iPhone 7, Macbook Pro late 2017)

My Question or Issue

 

i have just created a new spotify account, and would like to try spotify premium for 1.99AED for 3 months. However, whenever i go to pay for it, a message pops up saying im not elligable since i have already used a trial before...

How if i created the account 10 minutes ago?

 

Screen Shot 2019-05-17 at 12.44.07 PM.png
1 ACCEPTED SOLUTION

Accepted Solutions
Solution!

Re: Spotify premium trial has been used?

Rock Star 22
Rock Star 22

Hey @evebagynska.

 

Thanks for the info! 

Since your payment method has been used for Spotify services in the past, this could be the reason why the trial isn't working for you. If you don't have an account with Spotify and have another payment method - I'd recommend trying to get the Premium trial here.

 

I hope this helps! I'll be right here if you need anything else :) 

Billy-JRock Star 22
Help others find this answer and click "Accept as Solution".
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Note: I'm not a Spotify employee.
5 Replies

Re: Spotify premium trial has been used?

Rock Star 22
Rock Star 22

Hey @evebagynska, and welcome to the community.

Hope you're doing great! 

 

Have you used your payment method to purchase Spotify services before? 

Keep me updated :) 

Billy-JRock Star 22
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

Re: Spotify premium trial has been used?

evebagynska
Casual Listener

Hello @Billy-J, thank you so much for taking the time to reply.

 

yes, in fact, one of my family members used the same payment method a while back, but they cancelled their subscription. 

 

could that be the cause of the problem?

Solution!

Re: Spotify premium trial has been used?

Rock Star 22
Rock Star 22

Hey @evebagynska.

 

Thanks for the info! 

Since your payment method has been used for Spotify services in the past, this could be the reason why the trial isn't working for you. If you don't have an account with Spotify and have another payment method - I'd recommend trying to get the Premium trial here.

 

I hope this helps! I'll be right here if you need anything else :) 

Billy-JRock Star 22
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

Re: Spotify premium trial has been used?

evebagynska
Casual Listener

Hi @Billy-J

 

thank you so much again for helping me out. Yes, I guess that's the problem. I tried again but unfortunately, I get the same result. I'll try a different payment method and I'll get back to you. :)

Re: Spotify premium trial has been used?

Moderator
Moderator

Hey @evebagynska.

 

Just wanted to check in with you and see if changing the payment method resolved the issue for you. If not, then we'll be here to help you out :)

 

Keep us posted!

PeterModerator
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