Spotify premium

[Cristian092697]

Plan

Free/Premium

Country

Operating System

(iOS 10, Android Oreo, Windows 10,etc.)

My Question or Issue

 Ive has Spotify premium for over a year and I just got a new phone and now it’s saying I don’t have Spotify premium, my bank account shows they’ve always charged me for it, but it won’t allow me to listen to my music

[OneByBoo]

Hey there @Cristian092697!

Please reach you account page online and click "Sign Out Everywhere" and log back in to all devices with the details desired.

Let me know how you did 😃

[Cristian092697]

No I’ve tried it already a bunch of times and it still won’t do
anything,keeps saying I don’t have premium.

[OneByBoo]

Hey there @Cristian092697!

In that case i'd search through this form to see if you don't have any other accounts open somewhere.

Let me know your findings=)

[Cristian092697]

I do not have other accounts this is the account I’ve been using for the
past year and a half.this is my only account.

[OneByBoo]

Hey @Cristian092697

and thanks for the quick response!

Please check this help guide on issues with premium accounts.

Follow the steps concerning your issue and it'll lead you to support in case it doesn't help sorting the issue out.

Hope this helps 😃