Spotify premium

Reply

Spotify premium

Cristian092697
Casual Listener

Plan

Free/Premium

Country

 

 

Operating System

(iOS 10, Android Oreo, Windows 10,etc.)

 

My Question or Issue

 Ive has Spotify premium for over a year and I just got a new phone and now it’s saying I don’t have Spotify premium, my bank account shows they’ve always charged me for it, but it won’t allow me to listen to my music

5 Replies

Re: Spotify premium

Rock Star 14
Rock Star 14

Hey there @Cristian092697!

 

Please reach you account page online and click "Sign Out Everywhere" and log back in to all devices with the details desired.

 

Let me know how you did =)

OneByBooRock Star 14
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

Re: Spotify premium

Cristian092697
Casual Listener
No I’ve tried it already a bunch of times and it still won’t do
anything,keeps saying I don’t have premium.

Re: Spotify premium

Rock Star 14
Rock Star 14

Hey there @Cristian092697!

 

In that case i'd search through this form to see if you don't have any other accounts open somewhere.

 

Let me know your findings=)

OneByBooRock Star 14
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

Re: Spotify premium

Cristian092697
Casual Listener
I do not have other accounts this is the account I’ve been using for the
past year and a half.this is my only account.
Highlighted

Re: Spotify premium

Rock Star 14
Rock Star 14

Hey @Cristian092697

and thanks for the quick response!

 

Please check this help guide on issues with premium accounts.

Follow the steps concerning your issue and it'll lead you to support in case it doesn't help sorting the issue out.

 

Hope this helps =)

OneByBooRock Star 14
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.
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