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Plan
Free/Premium
Country
Operating System
(iOS 10, Android Oreo, Windows 10,etc.)
My Question or Issue
Ive has Spotify premium for over a year and I just got a new phone and now it’s saying I don’t have Spotify premium, my bank account shows they’ve always charged me for it, but it won’t allow me to listen to my music
Hey there @Cristian092697!
Please reach you account page online and click "Sign Out Everywhere" and log back in to all devices with the details desired.
Let me know how you did 😃
Hey there @Cristian092697!
In that case i'd search through this form to see if you don't have any other accounts open somewhere.
Let me know your findings=)
Hey @Cristian092697
and thanks for the quick response!
Please check this help guide on issues with premium accounts.
Follow the steps concerning your issue and it'll lead you to support in case it doesn't help sorting the issue out.
Hope this helps 😃
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