Announcements

Spotify upgraded to spotify family itself and displays random name?

Reply
Highlighted

Spotify upgraded to spotify family itself and displays random name?

Newbie

I bought 3 months of premium for 0.99 in May to try out the service andsee how it is. Few days ago I got the mail that I had upgraded to premium for family but i had not done anything.

When I went to manage family it showed some randome email that I had never seen. I canceled the invite request but now when i checked back it shows that my name is Andy which is incorrect. Can someone please explain how this kind of thing happend?

andy.png
1 Reply
Highlighted

Re: Spotify upgraded to spotify family itself and displays random name?

Roadie

Hi @Kaspar123, welcome to the Spotify Community!

 

In this case, we recommend that you contact us via email here or through our official social media channels in Facebook or Twitter. This way, we'll be able to take a closer look at your account and see what happened there.

 

Let us know how it goes and if you have any other questions.

SUGGESTED POSTS