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Spotify was not able to renew my subscripcion due to paymet problem

Spotify was not able to renew my subscripcion due to paymet problem

Hi,

I got the message "We've benn unable to renew yout subscription because of payment problem. To keep your subcription, please update yout paymet detalis".

 

The issue is that the account page says that is under mantainecne and I'm not able to checke or change any info.

Could you please help me on this.

 

Regards,

Carlos (carlosc1981)

 

Reply
5 Replies

Many thanks for reporting this. Our tech folks are currently looking into it. A fix should be on its way soon!



Juana, your humble Spotify fan!
♫ If music be the food of love, play on. ♫

I'm going through the same thing too it's not letting me pay again, I want to re-new my payment please!

Working now

Hi,

 

I'm still not able to change may payment info.

The main page is working now, but affter entering the payment info I get an error that says the following:

 

Ups, algo ha salido mal. Por favor, intenta de nuevo más tarde. (It's in spanish, the translation will be somthing like "Ups, something went wrong. Please try again later.")

 

Regards,

Carlos

Hi guys,

 

This is not solved yet and I don't want to loose my subscription.

Can you please help me with this?

 

Best regards,

Carlos

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