Spotify website shows premium but app shows free

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Spotify website shows premium but app shows free

ksrathor
Casual Listener

Plan

Premium

Country

US

Device

Iphone 7 

Operating System

IOS 12.2

 

My Question or Issue

Hi, I just signed up for premium for students, logging into the website shows my premium account but logging in with the same login info in the app shows the subscription as free. 

7 Replies
1 person liked this

Re: Spotify website shows premium but app shows free

Rock Star 17
Rock Star 17

Hey @ksrathor, and welcome to the community.

Hope you’re doing great!

 

Could you try logging out/in of your Spotify account. If that doesn’t help, can you let me know if you received a email confirming your Premium for Students subscription? 

 

Let me know how this goes :)

Billy-JRock Star 17
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Note: I'm not a Spotify employee.
2 people liked this

Re: Spotify website shows premium but app shows free

Ktrosclair1059
Casual Listener

I’m having the same problem. I have checked my email and did get a verify but it still says my account is free. 

Re: Spotify website shows premium but app shows free

ksrathor
Casual Listener

Hi Billy, 

 

Yes I have logged in and out. Reinstalled the app but still showing as free under subscription in the app but online shows premium. 

 

Thanks 

 

Re: Spotify website shows premium but app shows free

Rock Star 17
Rock Star 17

Hey @Ktrosclair1059, and @ksrathor.

 

Could you try following these steps?

Let me know how this goes :) 

Billy-JRock Star 17
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

Re: Spotify website shows premium but app shows free

Ktrosclair1059
Casual Listener
I tried all of those several times.

Re: Spotify website shows premium but app shows free

ksrathor
Casual Listener

Doesn't work 

1 person liked this

Re: Spotify website shows premium but app shows free

Rock Star 17
Rock Star 17

Hey @ksrathor, and @Ktrosclair1059.

 

I’d recommend reaching out to Spotify for more help with this. You can find some more info here on how to do this. 

 

Have a great day! 

Billy-JRock Star 17
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.
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