Spotify won't charge for my Student plan

Spotify won't charge for my Student plan

Ewae

Screenshot_2022-05-19-18-37-18-423_com.spotify.music.jpg

Screenshot_2022-05-19-18-36-56-610_com.spotify.music.jpg

I have verified Student plan for three months now. And now, suddenly, Spotify doesn't want to charge for it. When I try to click on 'refresh payment method' (even though I don't have to, my card is fine), it gives me Screenshot #2. It says that I don't have my plan as Student. And then I go to change plan and it says I have studennt membership.

  1. Why is it not working how it should?
  2. How do I get it to work properly?

 

 

 

Reply
1 Reply

Dian

Hey @Ewae,

 

Thanks for posting in the Community.

 

On the first screenshot is your actual plan and on the second screenshot is a prompt to update to Premium Duo and to update your payment details

 

How to proceed with failed payments you can find on this page.

 

Make sure you're using an incognito window or a different device, while you're updating the payment method.

 

Keep us posted,

 

Cheers!

DianModerator
Help others find this answer and click "Accept as Solution".
If you appreciate an answer, maybe give it a Like.

Suggested posts