Spotify won't let me skip or go away

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Spotify won't let me skip or go away

wyprice
Regular

r us to try and help.

Plan

Premium

Country

 United States

Device

Desktop

Operating System

Windows 10

 

My Question or Issue

 Spotify won't allow me to skip, and shows what song I'm playing when I'm trying to do other things, but it makes it hard when it blocks a part of the screen 

Screenshot (35).png
13 Replies

Re: Spotify won't let me skip or go away

JulianDavid
Roadie

Hey @wyprice, welcome to the Spotify Community! 

 

Just to confirm, does this also happen if you try skip a song by opening the Spotify app, or just when you use your keyboard shortcuts?

 

Also, we'd like you to restart your device and try to use Spotify and skip some songs after that. 

 

Let us know how it goes. Have a great day! 

Re: Spotify won't let me skip or go away

wyprice
Regular

Hey @JulianDavid, It happens when I try to skip from the desktop, inside the app, and using my headphones. I've also restarted my device like 3 times before I came to ask this question, thank you for trying so far!

Highlighted

Re: Spotify won't let me skip or go away

JulianDavid
Roadie

Thanks for your quick reply @wyprice!

 

In this case, we'd like you to try reinstalling the Spotify app with these steps.

 

Let us know if that helps.

Re: Spotify won't let me skip or go away

wyprice
Regular

Sorry for the late reply. My email didn't send me a message. Anyway, this didn't work either, however, the web player works better than the desktop version at this point, so I'm using that now. If you do have another solution, it would be appreciated 

Re: Spotify won't let me skip or go away

Alfredo
Roadie

Hey @wyprice.

 

Thanks for getting back to us.

 

Could you send us the exact Spotify version numbers? Also, have you tried turning off Hardware Acceleration under View?

 

Keep us in the loop.



“Music acts like a magic key, to which the most tightly closed heart opens.”
― Maria Augusta von Trapp

Re: Spotify won't let me skip or go away

wyprice
Regular

The what and what? Where do I find these things or turn it off... 

Re: Spotify won't let me skip or go away

Alfredo
Roadie

No worries!

 

You can find the Spotify version numbers by clicking the 3 dots on the top left corner of the application's window > Help > About Spotify.

 

The Hardware Acceleration option can be found under the same 3 dots > View.

 

All the best.



“Music acts like a magic key, to which the most tightly closed heart opens.”
― Maria Augusta von Trapp

Re: Spotify won't let me skip or go away

wyprice
Regular

Turned off the thing, and the number thing is... actually not needed... I love it's fixed!!!

 

Re: Spotify won't let me skip or go away

wyprice
Regular

So I turned off the hardware thing, and the version is 1.0.87.491.ge2a121fc. it worked for about 20 mins. 

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