Spurious Billing - no account information available

[TEHOPENG]

Plan

Free

Country Singapore 

Device

Multiple

Operating System

(iOS 10, Android Oreo, Windows 10,etc.)

My Question or Issue

I am getting double billed from Spotify and i cannot figure out why !

Everymonth i see on my credit card bills, TWO charges from Spotify. One is a legitimate billing for my Premium Family Account ($14.99).

The second charge looks like an individual account fee ($9.99) that I unfamiliar with. 

I HAVE logged into my Spotify accounts and there is ONLY ONE  subscription ( the Premium Family) . I am baffled and there is NO way to contact Spotify over this. I called the bank to refute the charges that have been going on for a few months now, but they say i have to raise it with Spotify. 

How do i stop or cancel this erroneous billing ? 

The reference number on my credit card bill for wrong $9.99 charge is P58JITD48132RX5OKV. 

Can someone at Spotify please assist. 

[user-removed]

Getting double charge with one subscription? It will be best to contact support to check for the source of the one that looks like an individual account fee ($9.99) that you are unfamiliar with. 

You can reach them by going to this link

Just prepare something like the Invoice for the second and first charge.