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Started a Spotify Family subscription as host, now being seen as a member.

Started a Spotify Family subscription as host, now being seen as a member.

Plan

Premium

Country

 Netherlands

Device

Huawei p8lite

Operating System

Android

 

My Question or Issue

 Some months ago, I started a Spotify Family account with some of my roommates, with me as the host. About a week ago, it appeared that one of my members had lost his premium acvount. When I tried to get him back into the family, the site told me that I was a member, not a host, and that I should ask the host to change the settings. What do I do?

Reply
1 Reply

Hey @Rotmanuel, welcome to the Community!

 

If you entered your payment info for Premium for Family, this shouldn't be happening. Can you try logging out and back in a few times to see if it helps?

 

You can also try clearing your browser's cache and cookies to see if it helps.

 

Let us know how it goes.

 

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