Still being charged on old account

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Still being charged on old account

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So I just realised I've been charged on two of my bank cards for spotify premium. I had previously switched between the two but now only operate off one of the cards yet I seem to still be charged each month off both. I have followed the help instructions to make sure I hadn't set up another account which was being paid for off my other bank card, but I can't find any evidence of another account existing! 

 

Can someone please help me to cancel one of these payments!!!

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Re: Still being charged on old account

Rock Star 16
Rock Star 16

Hey @HMonahan, welcome to the Spotify Community!

 

All you need to do is get in contact with Spotify support and their Account/Payments team can take a look backstage. The easiest way to contact them is by messaging SpotifyCares on Facebook or Twitter. They usually respond within 48 hours!

Please let me know if you need help with anything else 🙂

JacobRock Star 16
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

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1 Reply
Solution!

Re: Still being charged on old account

Rock Star 16
Rock Star 16

Hey @HMonahan, welcome to the Spotify Community!

 

All you need to do is get in contact with Spotify support and their Account/Payments team can take a look backstage. The easiest way to contact them is by messaging SpotifyCares on Facebook or Twitter. They usually respond within 48 hours!

Please let me know if you need help with anything else 🙂

JacobRock Star 16
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

View solution in original post

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