SOn my account I converted it to be Premium for Family to provide my children with premium based accounts. My son's account was a Premium at £9.99. When his became a part of my Subscription I assumed that as there was no need to do anything as there was no option to cancel his payment card or anything (which actually happens to be my card anyway!!) because it said look at the main Family account for subscription information. £9.99 was taken from his account on 21st March. I create the Family account on 6th April, being charged £14.99. I therefore assumed I would get a credit on the prorated amount between 6th April and the remaining part of his month he had already paid. I was therefore even more surprised when I saw another £9.99 come out on 21st April, there is no option on his account to cancel the payment card. There is no link that I can see anywhere that allows me to dispute these payments. Can anyone provide help here please?
Details of payments can be seen on attached.