Stolen account

[BRanosS]

Please somebody has stolen my account and changed my email pls what can i do, i want it back i have premium

[OneByBoo]

Hey there @BRanosS,

Sorry to hear you're having this issue.

I edited your messege taking of the picture you added as private mail address are sensitive info and should only be supplied when needed by support.

Please follow the steps on this help guide on taken over accounts.

In addition, contact support through the provided for you on the notifing the mail address was changed.

Note: if you get an automated mail, please DO reply to it.

I'm sure it'll be handled quickly,

Let me know if you need further help 😃

[BRanosS]

So can I contact spotify with this email? *snip*??? if they changed it to another?

[OneByBoo]

Hey there @BRanosS,

As Spotify provided you with a specific mail to contact them for issues like yours, please send them a messege for them to take neccessery actions on you account.

Wait for the to reply and follow the steps they'll provide you with.

Don't give up, be sharp and quick and i'm sure Spotify will solve the issue for you 😃

[BRanosS]

Okay thank you. And last question.I contacted them an hour ago and still did not answer how long it could take

[OneByBoo]

Hey @BRanosS,

It might take up to 24hrs for the CS to contact you back.

I'm sure that as you were provided with a specific mail address asigned for this cases the issue will be handled as quickly as possible.

Let me know of any outcomes so i can help further if needed 😃

Patience is the name of the game.