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Strangers joined my family subscription - how?! And what do I do?

Strangers joined my family subscription - how?! And what do I do?

I just found four strangers had somehow joined my family subscription. I have no idea how and I haven't been able to find any help about this topic at all.

 

Can I report them to Spotify? I have their names and email addresses. I documented them before I removed them from by subcription.

 

What could have caused it, and do I need to change my details? As far as I can tell, these people aren't connected - though they might be, and I just haven't found the connection.

 

I am completely at a loss. Help?

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1 Reply

Hey @laurabbove

 

Sorry to hear about this.

 

I suggest you contact support so they can help you

https://support.spotify.com/contact-spotify-support/

 

If you get an automated reply email telling you to check the help section or the community, you need to reply back to it, even if it's from a no-reply address.

 

Support usually replies within 24-48 hours.

 

You can also tweet or DM @SpotifyCares on Twitter or send a message to Spotify Cares on Facebook.

MattSudaSpotify Star
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