Strangers joined my family subscription - how?! And what do I do?

[laurabbove]

I just found four strangers had somehow joined my family subscription. I have no idea how and I haven't been able to find any help about this topic at all.

Can I report them to Spotify? I have their names and email addresses. I documented them before I removed them from by subcription.

What could have caused it, and do I need to change my details? As far as I can tell, these people aren't connected - though they might be, and I just haven't found the connection.

I am completely at a loss. Help?

[MattSuda]

Hey @laurabbove

Sorry to hear about this.

I suggest you contact support so they can help you

https://support.spotify.com/contact-spotify-support/

If you get an automated reply email telling you to check the help section or the community, you need to reply back to it, even if it's from a no-reply address.

Support usually replies within 24-48 hours.

You can also tweet or DM @SpotifyCares on Twitter or send a message to Spotify Cares on Facebook.