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Strangers joined my family subscription - how?! And what do I do?

Strangers joined my family subscription - how?! And what do I do?

I just found four strangers had somehow joined my family subscription. I have no idea how and I haven't been able to find any help about this topic at all.


Can I report them to Spotify? I have their names and email addresses. I documented them before I removed them from by subcription.


What could have caused it, and do I need to change my details? As far as I can tell, these people aren't connected - though they might be, and I just haven't found the connection.


I am completely at a loss. Help?

1 Reply

Hey @laurabbove


Sorry to hear about this.


I suggest you contact support so they can help you


If you get an automated reply email telling you to check the help section or the community, you need to reply back to it, even if it's from a no-reply address.


Support usually replies within 24-48 hours.


You can also tweet or DM @SpotifyCares on Twitter or send a message to Spotify Cares on Facebook.

MattSudaSpotify Star
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