Student Subscription with Hulu and Showtime (4.99/mo)
iPhone XR, Macbook Air
My Question or Issue
Last month I subscribed to the student premium deal with ad-supported Hulu. Until yesterday, Hulu was working fine but now I can't watch any shows and it says to re-subscribe. I checked spotify and saw that my plan was the Family Premium plan. I removed the family plan but I cannot activate the student plan, it says my plan is a regular premium plan until I am billed again. How can I get access to Hulu back before then? How can I make sure that my plan isn't switched again?
This is also happening to me. I did not authorize the change to my account and my email security is fine. There is no way anyone has access to my account to have done so purposefully.
I believe there is a systematic issue at spotify for their student accounts automatically being changed, and they are refusing to acknowledge it.
It's not just with student accounts. I was on the Individual Premium plus Hulu (I was able to get the offer back when it wasn't just for students). Yesterday I redeemed the free Google Home Mini offer only to find out my Individual Premium plan was changed to the Family Premium plan and since it was considered a new plan, they cancelled my Hulu subscription. I know I did not authorize the change. They say I did and will not switch my back to Individual Premium plus Hulu. They say that promotion is no longer valid, so I can't get it. Not cool.
Thanks for reaching out to us about this!
We suggest that you reach out to our Customer Support team so that they can take a look backstage at your accounts and see what's happening.
Let us know how you get on! We'll be here in case you have any questions about this 🙂
Exactly. Thank you for this, I could not have said it better myself.
I did contact customer support. Three times. They did absolutely nothing. Someone at Spotify knows there was a major screw up and they are blaming us. It's pathetic.
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