Student discount not eligible but charged.

[Billy1593]

Please help. I subscribed my account recently with student discount but i was not eligible for the promo then i was still charged. What should i do to refund my money?

[imattolo]

Hello @Billy1593 and welcome to the Spotify Community!

The transaction may be a pre-authorization. This means that once the bank receives the confirmation that your student I.D. failed to verify, the pending charge will be refunded and you'll get your money back in your bank account.

This procedure can take up to 48 hours, but it depends on your bank too.

You can get more information at this page.

If you have any other question, feel free to ask 🙂