Student premium uni days discount

[tiabarkerhall]

I've tried to redeem the discount through unidays but it says ive already got an account with spotify using that discount i've never had premium and i don't understand why it's saying 'your student credntials are already associated with another spotify account' as ive only just got unidays?

[imattolo]

Hey @tiabarkerhall, welcome to the community!

Let the Spotify team take a look to your situation.

To contact support, please fill out the online contact form. If, for whatever reason you would prefer not to, or you cannot use the form, support can also be reached on twitter by reaching out to @SpotifyCares, or on Facebook by sending a message to the Spotify Cares Facebook page.
Please be aware that responses may take anywhere from 24-48 hours depending on the volume of tickets they are currently handling.

If you still need help, feel free to ask! I'll be here to assist you 🙂