Student subscription deactivated but invoice is paid

[KillianS]

Plan

Free/Premium (Student)

Country

Netherlands

Device

(iPhone 7, Macbook Pro late 2016)

Operating System

(iOS 10, Android Oreo, Windows 10,etc.)

My Question or Issue

Hello,

I have paid my invoice for September however today my account was switched to the free plan. Could you explain what has happened?

[OviiiOne]

Hello and welcome to the Spotify Community!

Let's figure out what happened here:

• Check your subscription page. Your status should be Premium. 
• If you're on Premium, try signing out and back into the app. 
• If it says Free, check the receipt we send to your email inbox. Make sure you're signing in with the username on that receipt. If the username on your receipt is a 10 digit number, please sign in with your Facebook login details.

If you've tried all the steps above, please click here. It'll take you through a survey to point you in the right direction