Student subscription suddenly canceled

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Student subscription suddenly canceled

rayanalsemeiry
Casual Listener

Plan

(Student) Premium

Country

USA

 

My Question or Issue

Spotify has been charging me the regular Premium fee for the last 10 months despite the fact that I signed up originally as a student and was charged the $5.39 student fee for the first several years of my subscription. 

This is absurd. Without warning they canceled my student subscription and I have been paying double for 10 months. How can I get a refund?

 

3 Replies

MrAlexG
Composer

Hey there!

 

Welcome to the Spotify Community!

 

I'm sorry to hear this, you should take a look at the Refund Policy, this should give you more of an insight of how to go about the refund process and the specifics.

 

Hope this helps!

Have an awesome day!

rayanalsemeiry
Casual Listener

Hello, the posted link doesn't include relevant information.

This is all it says:

"If you’ve never used your Premium subscription, or have bought but not redeemed an online Spotify gift card, you can get a full refund within 14 days of purchase. 

Note: 

  • Spotify gift cards bought from a store can’t be refunded by Spotify.
  • If you subscribed to Premium through another company, such as your broadband/mobile provider, or with iTunes, you should contact that company for any refund requests."

MrAlexG
Composer

Hey there!

 

You will need to contact Spotify directly to receive a refund.

Just fill out the online contact form to create a ticket with support.

 

Have an awesome day!

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